Dear Valued Client:

You spoke and PSI listened. Recently, we surveyed 2,000 of our clients seeking input on how you do business, what is important to you and how we can improve. We have you to thank for our growth and success, and know you are the key to our future. Here is some of what you told us and how we are responding.

The Leadership Challenge
Many of you were surprised to learn PSI is an industry leader providing nationwide geotechnical engineering, construction materials testing, and environmental services with 125 offices and 2,500 employees. Being an industry leader carries many challenges and responsibilities. And, PSI is not content with the status quo or resting on its laurels. We are committed to being the best and realize that to be the best we need to continue to improve as a company. There is no end or finish line to this journey.

Improved Technical and Service Capabilities
One step in meeting this challenge is an immediate focus to increase and enhance our technical and service capabilities in the areas of geotechnical, materials and environmental engineering. We have added senior engineers and professionals throughout the U.S., and are continuing to hire additional top-notch engineers, professionals and marketmakers into PSI. After all, you hire us because of our people and their technical expertise, not because of our buildings or equipment.

A Better Way for You to do Business
Can complicated contracting and communications be made simple? PSI believes so. And, we are responding with a single source solution, One Company, One Call. This is an innovative and unique way for you to easily access a wide range of PSI services for your property or facility assessment, development and management support services needs. Whether you need an environmental or facility assessment, asbestos or lead-based paint consulting, geotechnical or foundation engineering, roof or pavement consulting, construction or materials testing, nondestructive examination or one of PSI's other specialty engineering or testing services - all are available to you with one call to one company. Just call your local PSI office or (800) 548-7901 for more information on One Company, One Call.

Our Promise to You
To be the best takes hard work, dedication and a commitment to fulfilling our promise to you. "We promise to listen to you, to develop an understanding of your business goals and project objectives. With an open line of communication, we will work together as a team to accomplish this on time. If at any time you believe we've not done our best to listen, understand or meet your expectations, then tell us. And, if we don't respond, we don't deserve your business."

Again, thanks for contributing to our success and PSI looks forward to serving you in the future.

Sincerely,